Meet The PCM Trials Management Team
Our team is made up of individuals that embrace the PCM Trials values, focus on the human impact of our work, and strive to revolutionize the clinical trials industry. Our leadership team strives to make clinical trial participation more convenient, ultimately leading to the anticipated approval of new therapies for humankind.
Greg Austin is President of PCM Trials and has led the company to become a global leader in decentralized clinical trials since its inception in 2008. He also serves as President of Professional Case Management (PCM), a national provider of specialty mobile nurse visits. Leveraging over 30 years of institutional knowledge from PCM, Mr. Austin introduced many best practices of mobile nurse visits to the clinical research industry, enabling the widespread adoption of decentralized clinical trials utilizing nurse visits to participants’ homes. He further evolved a robust shared services structure with PCM, deploying the infrastructure of a large mobile nurse visit company to support direct-to-patient clinical research needs. Mr. Austin’s visionary leadership enabled PCM Trials to scale up dramatically during the Covid pandemic to support sponsors and CROs worldwide, and many of PCM Trials’ innovations have been adopted as standard practices today for decentralized clinical trials.
Prior to joining PCM Trials, Mr. Austin served as a senior leader of strategy and corporate development at Dex Media where he was responsible for developing and driving digital growth strategies. He started his career with Computer Sciences Corp., where he led healthcare and life sciences engagements driving operational efficiencies, improving quality of care, and streamlining systems to maximize profitability.
Mr. Austin earned a Bachelor of Science in Business Administration from Metropolitan State University and a Master of Business Administration from the University of Colorado.
Vice President of Compliance
Hollis Baugh is the Vice President of Compliance and Compliance Officer. Mr. Baugh joined PCM in 2019 and leads the quality, compliance, and audit functions to adhere to the highest data quality standards for the clinical research industry.
Mr. Baugh augmented PCM Trials’ clinical research quality standards by increasing internal and customer facing governance structure, enhancing audit and escalation infrastructure, and strict adherence to clinical research industry standards. He spearheaded the buildout of a comprehensive GDPR program, and continues to fortify privacy-by-design throughout the PCM Trials. Governed by the Company’s security framework (CIS 20), he instituted an industry leading data privacy standard for protecting highly sensitive clinical trials data as well as those of trial participants.
Prior to joining PCM, Mr. Baugh oversaw the buildout of a comprehensive HIPAA program for OrthoFi, a Denver healthcare company as Compliance Officer. Previously, he held a variety of leadership roles in financial services companies including SquareTwo Financial and Western Union.
Mr. Baugh earned a Bachelor of Arts in Psychology from the University of Texas, and a Master of Business Administration from the University of Colorado.
Chief Information Officer
Charlie Billings is the Chief Information Officer. He joined PCM Trials in 2019 with over 25 years of information technology management experience.
Under Mr. Billings leadership, PCM Trials enhanced compliance with the CIS Critical Security Controls, HIPAA, GDPR, CCPA, 21 CFR Part 11 and others. PCM Trials received the CIO Magazine’s CIO 100 Award and CSO Magazine’s CSO50 award, recognizing the company’s commitment to delivering value and enhancing security through its digital transformation initiative. Mr. Billings led enterprise-wide systems initiatives to further enhance PCM Trials’ GDPR, HIPAA, and CIS compliance and data security.
Prior to joining PCM, Mr. Billings was the Chief Technology Officer at LT Trust Company. He previously held IT leadership roles at Dex Media. Mr. Billings started his career as a consultant with Deloitte Consulting.
Mr. Billings earned a Bachelor of Arts in Psychology from Boston University and a Master of Science in Management and Public Policy from Carnegie Mellon University.
Senior Vice President and General Counsel
Christy Crase is the Senior Vice President and General Counsel. Ms. Crase joined PCM in 2019 bringing more than 20 years of legal experience.
Prior to joining PCM, Ms. Crase was the Associate General Counsel of Payor and Commercial Contracting at DaVita. Previously, she held leadership positions with Baxter and Gambro. Ms. Crase started her legal career with Jones Day.
Ms. Crase earned a Bachelor of Arts in Political Science, and Spanish from Regis University, and a Juris Doctor Degree from Texas Tech School of Law.
Chief Operating Officer
Brad Drevno is the Chief Operating Officer. Mr. Drevno joined PCM in 2016 bringing over 30 years of executive leadership and operational experience.
Prior to joining PCM, Mr. Drevno held COO and leadership positions with Urban Villages, Accenture and General Electric where he was responsible for developing and leading global operating teams.
Mr. Drevno earned a Bachelor of Science in Business from California State University.
Chief Financial Officer
Curtis Fletcher is the Chief Financial Officer. Mr. Fletcher joined PCM in 2010 overseeing the finance, treasury, and accounting functions.
Prior to joining PCM, Mr. Fletcher served as the CFO for Local Matters. He started his career as a public accountant with Arthur Andersen.
Mr. Fletcher earned a Bachelor of Science in Business from Wake Forest University and a Master of Business from the University of Alabama. Mr. Fletcher is also a licensed certified public accountant.
Tee Lea Ong
Chief Marketing Officer and
Business Development Officer
Tee Lea Ong is the Chief Marketing Officer and Business Development Officer. Mr. Ong joined PCM Trials in 2013 bringing years of strategic marketing and channel management experience.
Prior to joining PCM, he served as Vice President and Head of Marketing at WildBlue Communications. He started his career with Capgemini and The Boston Consulting Group. Mr. Ong introduced numerous service enhancements for decentralized clinical trials customers in the biopharmaceutical industry, leveraging his experience and background in the healthcare and mobile nurse visit industries.
Mr. Ong earned a Bachelor of Business Administration in Finance from The City University of New York, and a Master of Arts in Economics from Northwestern University.
Vice President of Project Management
Tajuana Barron is the Vice President of Project Management responsible for project delivery. Ms. Barron joined PCM Trials in 2022 with over 30 years of clinical research experience working for Pharma companies and CROs.
Prior to joining PCM Trials, Ms. Barron served as a Senior Director of Project Management at PPD, where her responsibilities included oversight of a strategic partnership, DCT strategy and management of a team of project directors and managers. Previously, she held leadership roles at PRA and Schering Plough Research Institute. Ms. Barron earned a Bachelor of Science in Chemistry from Bennett College and studied at the University of Medicine & Dentistry of New Jersey.
Vice President, Research Technology
Rick Heth is the Vice President of Research Technology for PCM Trials. He joined PCM Trials in 2010 bringing 20 years of experience building and leading healthcare and technology companies. He pioneered many technological and operational solutions for the clinical research mobile nursing industry.
Prior to joining PCM Trials, Mr. Heth served as President of NexScreen, a diagnostics company in healthcare. He previously held leadership positions Argent Networks. Mr. Heth started his career as a consultant for Accenture.
Mr. Heth earned a Bachelor of Science in Business from University of Colorado.
Senior Vice President of Customer Engagement
Tom O’Connor is the Senior Vice President of Customer Engagement. Mr. O’Connor joined PCM Trials in 2013 with over 25 years of experience in healthcare and decentralized clinical trials delivery, sales, and clinical trial participant recruitment.
Prior to joining PCM Trials, Mr. O’Connor served as Chief Revenue Officer and co-founder at simuwatt. He previously held leadership positions at Zayo and Level3.
Mr. O’Connor earned a Bachelor of Arts in Economics and Political Sciences from the University of North Carolina.
Vice President of Human Resources
and Talent Acquisition
Jennifer Hoffman is the Vice President of Human Resources and Talent Acquisition. She joined PCM Trials in 2019 overseeing recruiting, benefits, and human resources.
Prior to joining PCM Trials, Ms. Hoffman was Senior Vice President of Human Resources for Spectrum Retirement Communities. Prior to that, she led a variety of human resource functions at MGM Resorts International and Caesars Entertainment.
Ms. Hoffman earned a Bachelor of Science in Communications from the University of Utah and is certified in Myers-Briggs.
Vice President Business Development Operations
Robert Phinney is Vice President of Business Development Operations. Mr. Phinney joined PCM Trials in 2017 bringing over 30 years of sales leadership and sales operations experience in healthcare and telecommunications.
Prior to joining PCM Trials, Mr. Phinney served as Executive Director of Sales Operations at Global Healthcare Exchange (GHX). He previously held leadership positions at Level3 and T-Mobile.
Mr. Phinney earned a Bachelor of Arts in Economics from the University of Colorado.
Vice President of Business Development
and Strategic Expansion
Ellen Weiss is the Vice President of Business Development and Strategic Expansion. Ms. Weiss joined PCM Trials in 2019 bringing sales leadership in mobile nurse visits for clinical trials.
Prior to joining PCM Trials, Ms. Weiss was the Director of Business Development for Cmed Clinical Services. She previously held Business Development roles for Symphony Clinical Research. Ms. Weiss began her career in the financial services industry and has been an active volunteer for the Healthcare Businesswomen’s Association since 2005.
Ms. Weiss earned a Bachelor of Arts in History from Iowa State University.